Made In The Details
We’ve spent more than 10 years perfecting the art of branded merchandise that gets remembered. Find out why we’re trusted by brands big and small.
reviews
Memorable By Design
Here at Identity Merchandise (ID Merch to our friends), we’re all about creating standout promotional products that help you build a strong brand identity. And what sets us apart in a crowded market, is our unrivalled attention to detail when it comes to crafting your gear.
Based in Kelham Island, Sheffield (dangerously close to the city’s best breweries, food halls and bakeries), we’ve got 45+ years of combined experience delivering promotional swag to brands big and small. We’ll work closely with you to create high-quality bespoke merch that makes your brand stand out, and resonates with your audience.
Whether you want expert advice for your designs, or you already know exactly what you want, we’re here to make the process simple, and your merch memorable.
Why Work With Us
In a crowded market, we knew we had to do things differently. Ordering merchandise online can feel too automated, too final. You upload a design, add it to basket, checkout, and that’s it. There’s no one to catch an issue, offer advice, or suggest better options. It’s all a bit scary when the next time you’ll see your merch might be in a pallet of boxes on your doorstep.
It’s why we think the human touch makes all the difference.
With our dedicated account managers guiding you through your order from start to finish, you’ll never be passed from person-to-person or have your order processed by robots. Just friendly advice, creative thinking and high-quality products, with every tiny detail considered and no corners cut.
We’ve also got one of the widest selections of promotional products in the UK, with 10,000 products just waiting for your designs. From pens and stress toys (your freebies will be the talk of the conference) to custom event tote bags and must-have clothing, let’s make some gear together that gets you noticed!
Backed by our years of experience and a great reputation, we can offer a level of service that other companies just can’t.
Did you know that 80% of our business comes from repeat clients? Once you’ve had a dedicated account manager keeping an eye on things, we’re confident you’ll want to come back again and again.
Meet The Team
With 45 years of combined experience in promotional products, we can help you find the right fit for your brand.
You’ll not be contacting a soulless call centre or be thrown into an automated queue for processing; you’ll have direct access to one of our friendly experts, who will look after your order from the get-go. We’ll get to know you and your business, and make sure that when those boxes arrive, they’re packed with gear you can’t wait to show off.
Contact our team of lovely, helpful experts today to discover why working with us is a breath of fresh (Yorkshire) air!
Joe HallI recently ordered branded Oodies for my team from Identity Merchandise, and I couldn't be happier with the result! The quality is absolutely brilliant, super soft, well-made, and with precise stitching. They managed to get them in our Glu Recruit colours, which are notoriously hard to find, and they absolutely nailed it.
What really stood out was the service. Adele, James, and the whole team were fantastic, responsive, efficient, and made the whole process seamless. They even arranged delivery to my home in my name, instead of the office so I could keep the gifts a surprise. A great touch that shows they really go the extra mile for their customers!
If you're looking for top-quality branded merchandise with a team that genuinely cares, I can't recommend Identity Merchandise enough. Will definitely be using them again!
How We Work with Your Brand
At the heart of our process is getting to know you. We like to properly understand your specific business needs before sending anything to print. Things like:
- Your deadlines - We offer a range of products with a 24-hour turnaround. Got a big event in the diary? Your merch will be there when you need it.
- Your target audience - We’ve worked with a large range of industries and can help bring creative ideas to the table, but no one knows your customers better than you do.
- Your goals - What do you want your promotional products to achieve? From brand awareness to lead-generation, and we want to help you get the best results for your business!
Getting all that info up-front means we can move fast, recommending branded merchandise that’ll make the most out of your budget, and tailoring memorable products specifically for your target audience.
With over 10,000 quality products to choose from, and with household name brands like North Face, Stanley, Moleskine and Regatta, you know you’re choosing from tried-and-tested products that people already love and trust.
How We Deliver
Once you’ve chosen your product type and submit your design, we handle the rest. Your account manager oversees the entire process - nothing goes to print without your approval, and we personally inspect every detail to make sure there are no surprises. Just merchandise you’re proud to put your name on.
With UK-wide delivery (including next-day and 2-day delivery options on selected items), you’ll get what you need, when you need it, without compromising on quality.
Ready To Get Started
Our friendly experts turn your ideas into memorable merch you’ll love
let’s chat!